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The regulations of German insolvency law state that creditors have the right to inform themselves about the status of the insolvency proceedings they are involved in. This can only take place at the insolvency court, by personally viewing the files. Due to the large number of people involved in insolvency proceedings, neither the insolvency courts nor insolvency administrators can provide information over the phone or in writing. We therefore ask for your understanding.

Nevertheless, to keep you up to date with the current status of insolvency proceedings, we can enable you to access information online. This is possible from the moment you initiate insolvency proceedings. For this purpose, when insolvency proceedings are initiated, we provide all the creditors we are aware of with an access PIN. With this PIN, you can register your claim and regularly access the reports sent to the insolvency court.

These reports are published after the reporting and review date at the start of the insolvency proceedings, and then at intervals of six and twelve months, depending on the proceedings. We kindly ask that you avoid making enquiries about progress in writing or over the telephone. If you have not received any access PIN, you can request one in writing or via email, by sending us proof that you are a creditor. If a report is not available online when it usually should be, please send us an email to let us know.

If you have other important messages to pass on about the insolvency proceedings, please inform us in writing or via email.